We provide assistance to passengers with reduced mobility or special needs
We publish information on the services we offer in order to provide assistance to passengers with reduced mobility or special needs in a manner compatible with applicable safety regulations and EC regulation, 1107/2006.
In order to give our passengers the best possible help and in accordance with EC regulation 1107/2006 we need information regarding your need for assistance at the latest 48 hours before departure.
If your booking is made later, we will make all reasonable efforts to provide the service required. In this case we cannot guarantee that this can be done successfully.
Watch this video from EC about the new regulations.
Passengers with reduced mobility need to present themselves at the check in counter in good time before departure. If no other time is stipulated in writing the passenger need to present him- or herself at the check in counter no later than one hour prior to departure time. If the passenger chooses a meeting point the stipulated time is two hours prior to departure time.